Help & Support

Quick paths for account, housing, payment, review, and safety questions.

Account & sign-in

Reset your password, turn on two-factor authentication, manage sessions, or delete your account.

Premium & billing

View your Premium plan, cancel recurring billing at the end of the current period, or keep a scheduled-to-cancel membership.

Manage Premium

Housing & reviews

Manage a property listing, review a traveler after a stay, or dispute a traveler review you believe violates ShiftStay rules.

Property tools Traveler reviews

Safety

Use block and report tools for unwanted contact or suspicious activity. ShiftStay is not an emergency service.

Safety center

Before paying or moving in

Keep payment and lease records, confirm who owns or manages the property, review the terms in writing, and avoid sending money when identity or property details cannot be independently confirmed.

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