Help & Support
Quick paths for account, housing, payment, review, and safety questions.
Account & sign-in
Reset your password, turn on two-factor authentication, manage sessions, or delete your account.
Premium & billing
View your Premium plan, cancel recurring billing at the end of the current period, or keep a scheduled-to-cancel membership.
Manage PremiumHousing & reviews
Manage a property listing, review a traveler after a stay, or dispute a traveler review you believe violates ShiftStay rules.
Safety
Use block and report tools for unwanted contact or suspicious activity. ShiftStay is not an emergency service.
Safety centerBefore paying or moving in
Keep payment and lease records, confirm who owns or manages the property, review the terms in writing, and avoid sending money when identity or property details cannot be independently confirmed.